ITIL

Information Technology Infrastructure Library (ITIL) is essentially a representation of best practices for IT Service Management. Since ITIL contributes to the quality of the Equens IT infrastructure as a whole, you can count on high availability and confidentiality. ITIL provides a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures. It helps to ensure the quality management of both IT services and IT infrastructure. Equens implemented ITIL in 1999.