Investigations

Resolve the queries regarding dubious transactions

Equens provides a comprehensive investigation service that allows you to fully analyse all your transactions and swiftly clear up any queries. Covering domestic, cross-border, EU-regulated, and SEPA transactions, it will provide you with all the documentation you need to resolve any issues.

Domestic investigations include processing of all incoming electronic and paper-based forms from clients, subclients and their clearing partners for domestic payment orders, direct debits and cheque payments. In addition, we can investigate non-receipt of funds, missing information, open account postings, back-valuation and missing credits or debits.

Cross-border investigations include processing of all incoming SWIFT and fax investigations from clients, subclients and their correspondents for cross-border, EU-regulated payment orders and SEPA transactions. Our investigations cover recall of funds (including phishing attacks), open nostro postings (missing debits) and missing cover, amendments, stop orders and beneficiary claims regarding non-receipt of funds.

Equens can also provide missing or incorrect customer order details according to EU Regulation 1781-2006. Information will be provided in the format that integrates best with your business processes, for instance, SWIFT, fax, e-mail or letter.

In short, this service will allow you to reduce your risk as well that of your clients thanks to information concerning any unclear or dubious transactions.

Interested?