Contact details for Payments related transactions

Customer Services Payments

 

§        0900-8998922(€0,25 per minute)     

 

Please use this number if you require a status update on your payment 

 

§         0900 - 0660 for Dutch customers (local tariff is applicable)

+31 30 283 6860 for customers outside the Netherlands

              

Option 2

Please use this option if you have questions regarding the functionality of the web applications, contract information, transaction enquiries, error reports, general requests and the processing of your payments.

 

Monday to Friday: 08.30 - 17.00 hrs (CET)

 

Option 3

Please use this option if you have technical questions regarding SEPA, IT support, Connectivity Services, Internet Services, certificates and availability of the web applications.

 

Monday to Friday: 08.00 - 18.00 hrs (CET)

 

Option 4

Please use this option if you havequestions regarding payment orders and cancellations, adjournment of direct debit and offline authorization.

 

Monday to Friday: 07.00 - 18.00 hrs (CET)

 

 

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