Contact details for Payments related transactions

  • 0900-8998922 (€0,25 per minute)

    Please use this number if you require a status update on your payment 

  • 0900 - 0660 for Dutch customers (local tariff is applicable)
    +31 30 283 6860 for customers outside the Netherlands 

    Option 2
    Please use this option if you have questions about contracts regarding direct debit, business payments and giro collection forms.
     
    Monday to Friday: 08.30 - 17.00 hrs (CET) 

    Option 3
    Please use this option if you have technical questions regarding SEPA, technical support,
    Connectivity-, Web- and Internet Services.
     
    Monday to Friday: 08.00 - 18.00 hrs (CET) 

    Option 4
    Please use this option if you have other questions regarding payments.
     
    Monday to Friday: 07.00 - 17.00 hrs (CET)

E-mail us

Send in your question via e-mail

Payments Support teamThe contact form can be submitted in English, German, Dutch or Italian

Payments e-mail form